Using Herzberg’s Two‑Factor Theory, suggest two specific actions that a retail store manager can take to improve employee motivation, and specify whether each action addresses a hygiene factor or a motivator factor.
Answer
Provide competitive salaries (hygiene) and recognize employee achievements publicly (motivator)
The correct answer is Provide competitive salaries (hygiene) and recognize employee achievements publicly (motivator) — State that publicly recognizing achievements addresses a motivator factor
Step-by-step solution
- Recall that hygiene factors prevent dissatisfaction; motivators increase satisfaction
- Select a hygiene‑related action: improve extrinsic conditions such as salary
- State that providing competitive salaries addresses a hygiene factor
- Select a motivator‑related action: enhance intrinsic satisfaction
- State that publicly recognizing achievements addresses a motivator factor
Common mistake: Mixing up which action corresponds to hygiene and which to motivator
Concept tested: Herzberg motivation actions
Published · How this solution was prepared and checked
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