A retail chain plans to hire 200 new staff: 50% in Sales, 30% in Operations, and 20% in Customer Service. After 12 months, 20% of Operations hires transfer to Customer Service due to skill gaps. Calculate the number of employees in each department after the transfer. Briefly discuss how such internal transfer can improve organisational performance.
Answer
Sales: 100, Operations: 48, Customer Service: 52
The correct answer is Sales: 100, Operations: 48, Customer Service: 52 — Explain impact: Internal transfer redeploys skilled staff, reduces hiring costs, boosts morale, and improves service quality.
Step-by-step solution
- Compute initial hires: Sales 50% of 200 = 100, Operations 30% of 200 = 60, Customer Service 20% of 200 = 40.
- Determine transfers: 20% of Operations = 0.20 × 60 = 12 hires move to Customer Service.
- Adjust counts: Operations after transfer = 60 – 12 = 48, Customer Service after transfer = 40 + 12 = 52.
- State final numbers: Sales 100, Operations 48, Customer Service 52.
- Explain impact: Internal transfer redeploys skilled staff, reduces hiring costs, boosts morale, and improves service quality.
Common mistake: Miscalculating the 20% transfer as 20 staff instead of 20% of Operations
Concept tested: Internal transfer impact on staffing
Published · How this solution was prepared and checked
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