A consumer wants to file a complaint with the District Consumer Disputes Redressal Commission against a faulty air conditioner. List the documents the consumer must prepare before filing and explain why each is required.
Answer
Proof of purchase, warranty card, repair invoices, photographs of damage, and a written complaint letter.
The correct answer is Proof of purchase, warranty card, repair invoices, photographs of damage, and a written complaint letter. — These documents collectively establish the consumer’s claim and evidence for the commission.
Step-by-step solution
- Prepare a clear written complaint letter stating facts and relief sought.
- Attach proof of purchase to establish the transaction.
- Include the warranty card to show that the product was covered by the seller’s warranty.
- Provide repair invoices or quotations to prove the cost of repair or loss.
- Attach photographs of the damaged area to substantiate the loss claim.
- These documents collectively establish the consumer’s claim and evidence for the commission.
Common mistake: Omitting proof of purchase or repair invoices
Concept tested: Filing procedure for consumer complaints
Published · How this solution was prepared and checked
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