Consumer Protection

19 solved questions from Class 12 Business Studies, each with the full working. Tap any question to see the step-by-step solution.

• 1 What is the primary topic or theoretical principle explored in 'Consumer Protection' (Class 12 BUSINESS-STUDIES)? medium MCQ Chapter Core Principle
• 2 Which key mechanism or analytical rule is highlighted in 'Consumer Protection'? medium MCQ Key Analytical Mechanism
• 3 What is the primary topic or principle explained in 'Consumer Protection' (Class 12 Business Studies)? medium MCQ Chapter Core Concept
• 4 Which key observation or fact is central to understanding 'Consumer Protection'? medium MCQ Key Fact & Mechanism
• 5 Why is the study of 'Consumer Protection' important for students of Class 12? medium MCQ Learning Significance
• 6 What is a common application or real-world example related to 'Consumer Protection'? medium MCQ Real World Application
• 7 What key takeaway should students retain after completing 'Consumer Protection'? medium MCQ Chapter Summary & Takeaway
• 8 A consumer purchased a washing machine for Rs. 45,000. The machine malfunctioned and caused water damage amounting to Rs. 1,20,000. Under the Consumer Protection Act, the consumer is entitled to compensation equal to twice the actual loss. Calculate the total compensation payable by the seller. medium 2 marks Compensation under Consumer Protection Act
• 9 Describe the complete procedure for a consumer to file a complaint under the Consumer Protection Act, 2019, and outline the powers that the State Consumer Dispute Redressal Commission (SCDRC) can exercise during the adjudication process. hard 5 marks Complaint filing and SCDRC powers
• 10 State the monetary jurisdiction of the District Consumer Disputes Redressal Commission (DCDRC) as per the Consumer Protection Act, 2019. medium 3 marks Jurisdiction of Consumer Forums
• 11 Which of the following is NOT one of the six basic consumer rights enshrined in the Consumer Protection Act? easy MCQ 1 mark Consumer Rights
• 12 A consumer bought a refrigerator for ₹75,000. After 1 year, the refrigerator broke and damaged the floor costing ₹80,000. The consumer claims compensation equal to twice the actual loss and files the complaint with the District Commission. What is the total compensation payable considering the jurisdictional limit? hard 5 marks Compensation calculation under jurisdiction
• 13 Which of the following is the maximum monetary value a consumer can claim before filing a complaint with the District Consumer Disputes Redressal Commission, as per the Consumer Protection Act, 2019? easy MCQ 2 marks Monetary jurisdiction of district commission
• 14 Briefly describe the steps a consumer must follow to file a complaint under the Consumer Protection Act, 2019. medium 3 marks Procedure for filing complaint
• 15 Explain how the State Consumer Disputes Redressal Commission can enforce its orders and the remedies it can provide to a consumer in case of non‑compliance by a seller. Mention at least two powers and illustrate with an example. hard 5 marks Enforcement powers of state commission
• 16 Which of the following is NOT a basic consumer right under the Consumer Protection Act, 2019? easy MCQ 1 mark Basic consumer rights under CP Act
• 17 A consumer wants to file a complaint with the District Consumer Disputes Redressal Commission against a faulty air conditioner. List the documents the consumer must prepare before filing and explain why each is required. medium 2 marks Filing procedure for consumer complaints
• 18 A consumer bought a television for ₹80,000. After 4 months, the TV stopped functioning and damaged a ₹50,000 carpet. The consumer seeks compensation equal to 2.5 times the actual loss. If the District Commission’s jurisdiction limit is ₹15 lakh, what is the maximum compensation payable? hard 3 marks Jurisdiction limits and compensation calculation
• 19 A consumer purchased a washing machine for ₹1,20,000. After 3 years, the machine ruptures, causing ₹3,50,000 damage to the kitchen. The consumer demands compensation equal to twice the actual loss. The State Consumer Disputes Redressal Commission has jurisdiction up to ₹1 crore. What is the compensation payable? Additionally, list at least two powers the State Commission can exercise to enforce its orders and give an example of how one power may be applied. hard 4 marks State Commission powers and jurisdiction