Briefly describe the steps a consumer must follow to file a complaint under the Consumer Protection Act, 2019.
Answer
First, attempt settlement with seller; if unresolved, draft a written complaint including details and documents; submit to the appropriate Consumer Disputes Redressal Commission within 6 months; the Commission will issue a notice and conduct hearing to adjudicate.
Step-by-step solution
- 1. Try to settle the dispute directly with the seller.
- 2. If settlement fails, prepare a written complaint with details of the issue and supporting documents.
- 3. File the complaint with the appropriate Commission (District, State or National) within 6 months of the incident.
- 4. The Commission will issue a notice to the seller and schedule a hearing.
- 5. The Commission will examine the evidence and decide the dispute.
Common mistake: Failing to file within the 6‑month period
Concept tested: Procedure for filing complaint
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