Explain how the State Consumer Disputes Redressal Commission can enforce its orders and the remedies it can provide to a consumer in case of non‑compliance by a seller. Mention at least two powers and illustrate with an example.
Answer
The State Commission can order the seller to pay compensation, impose a penalty on the seller, or order the return or replacement of goods. For example, if a seller refuses to pay the awarded compensation, the Commission can impose a monetary penalty and direct the seller to pay the amount within a specified period, failing which the Commission can refer the case to a court for enforcement.
Step-by-step solution
- 1. The Commission can issue a binding order directing the seller to pay the awarded compensation or provide a remedy such as return or replacement of goods.
- 2. It can impose a penalty on the seller for non‑compliance, which is usually a percentage of the compensation amount or a fixed amount.
- 3. If the seller still does not comply, the Commission can refer the case to the appropriate court for enforcement of its order.
- 4. Example: A seller refuses to refund a consumer after an award of ₹50,000; the Commission orders the seller to pay ₹50,000 plus a penalty of 10% and directs the seller to do so within 15 days; if the seller still fails, the case is sent to the court.
Common mistake: Confusing powers of State and District Commissions
Concept tested: Enforcement powers of state commission
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